2021 Stericycle Communication Solutions U.S. Consumer Trends in Patient Engagement Survey Results

matt dickson senior vice president stericycle

Matt Dickson

Senior Vice President, Stericycle

john lynn founder healthcare scene

John Lynn

Founder, Healthcare Scene

sarah benight director marketing stericycle

Sarah Bennight

Director of Marketing, Stericycle


This webinar sheds light on the current high and low points in the patient journey based on our 2021 Consumer Trends in Patient Engagement Survey results and discuss how these consumer preferences and expectations will impact health systems.

Topics include:

How the pandemic has affected patient trust in healthcare providers

Patients’ increased interest in hybrid care

Which communication channels drive the most action and adherence

The continued friction points in patient scheduling

The growing usage of emergency rooms and home health