2021 U.S. Consumer Trends in Patient Engagement Survey Results


Matt Dickson


John Lynn

Founder, Healthcare Scene


Sarah Bennight

Director of Marketing

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This webinar sheds light on the current high and low points in the patient journey based on our 2021 Consumer Trends in Patient Engagement Survey results and discuss how these consumer preferences and expectations will impact health systems.

Topics include:

How the pandemic has affected patient trust in healthcare providers

Patients’ increased interest in hybrid care

Which communication channels drive the most action and adherence

The continued friction points in patient scheduling

The growing usage of emergency rooms and home health