We surveyed more than 1,004 healthcare consumers across the United States. Our report sheds light on the current high and low points in the patient journey. It also illuminates how evolving consumer preferences and expectations are impacting health systems today. Read on for a glance into the future of patient engagement.
Nearly 90% of survey respondents reported mostly or always sticking with the same practice or PCP for routine care. This trend is strongly influenced by the age of the respondent. For those 55 and over, 95% reported sticking with the same PCP. Among 18- to 34-year-olds, that number drops to 82%, showing that younger adults are less loyal to their provider and more likely to consider an alternative.
Percentages may exceed 100 due to rounding.