Use COVIDAware at no cost in 2020. *

Patients and caregivers are searching for reliable, up-to-date information on how to handle a potential case of coronavirus, placing an increased burden on health system and provider office phone lines, web chat, and schedules. By identifying the highest risk patients who need immediate attention, providers can streamline the process of scheduling and testing patients.

Stericycle Communication Solutions and HealthAware are teaming up to help hospitals triage patients into COVID-19 risk levels to guide them to the appropriate next step in their care. The solution provides an easy way for patients to determine the right action to take based on their self-reported symptoms in an easy-to-navigate online assessment, then drive them to take that action based on their risk category. Solutions include:

Proactive Health Risk Assessments:

• Embed assessment on your current website with a COVID-19 call to action: "Think you might have COVID-19? Take this online assessment now!"
• Message large patient groups with the COVIDAware link embedded to notify them of helpful services
• Ask patients to text their request to receive a link to take the assessment
• Stratify risk and provide the next action

Efficient Risk-Associated Actions:

• Outbound calling
  Call high risk patients and provide guidance on testing procedure and venue
• Scheduling
  Get higher risk patients in to be tested quickly with scheduling details provided at the end of the assessment. Click to schedule or click to call make the scheduling process convenient and efficient
• Telehealth
  For more moderate risks groups, offer telehealth appointment scheduling to determine severity of symptoms and provide at home care instructions
• Risk Assessment Hotlines
  Set up hotlines for patients selected to manage care at home for questions and concerns
• FAQ Web Pages
  Direct low risk patients to the CDC for guidance on what to look for with a potential coronavirus infection