carenet health engaging for the better

LEARN ABOUT OUR ENGAGEMENT & SCHEDULING SOLUTIONS

Healthcare consumers want convenience, choice, and engagement when accessing care. Your health system or practice needs an efficient and effective way to acquire patients and direct them to the right provider and venue of care at the right time. Intelligent Scheduling is the answer.

The only solution that offers both the convenience of digital self-scheduling and live voice scheduling, Intelligent Scheduling helps you attract new patients, retain existing ones, fill schedules, and improve access to care in the venues and communication channels that consumers want and need.

With Intelligent Scheduling, you can:

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Make it easy for patients to schedule, confirm, or reschedule appointments in the right venue of care and channel of choice.

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Fill schedule gaps, reduce no-show rates, and improve access to all venues of care, includin emergency care, urgent care, primary care, specialty care, and telehealth.

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Improve patient acquisition and loyalty with a convenient scheduling experience.

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Remove the scheduling burden from your staff and reduce scheduling errors.

Features

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ONLINE SELF-SCHEDULING
The only solution that lets patients use convenient self-scheduling across all care venues (emergency, urgent care, physicians, specialists, and telehealth).

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BEST-IN-CLASS PROVIDER SEARCH
Search by location, appointment type, insurance, and date/time range, and filter results by provider gender, languages spoken, clinicians taking new patients, and more.

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LIVE VOICE SCHEDULING
Professional live voice scheduling (inbound and outbound) delivers a caring experience via phone 24/7/365.

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TRIAGE
Triage capabilities guide patients to the proper care venue to improve patient access while reducing your cost to serve and ED overutilization.

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PARTNERSHIPS
Win the battle for organic search by attracting consumers in search engines and social media and seamlessly providing calls-to-action to schedule appointments within the search results.

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REPORTING AND ANALYTICS
Gain insight into patient volume, demographics, and new patient mix as well as which channels drive the best results.

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INTEGRATION AND CUSTOMIZATION
Integrates with most EHR, CRM, and revenue cycle management systems. API availability and customization give you full control over the patient experience.

Whether scheduling or rescheduling appointments and follow-up visits, registering for classes and events, or scheduling preventative care screenings, Carenet Intelligent Scheduling can help. Combine Intelligent Scheduling with other solutions such as Communication & Reminders to modernize patient access, action, and adherence.

SETTING NEW RECORD HIGHS FOR APPOINTMENTS

A 72.5% increase in urgent care online visits scheduled

Ascension, a St. Louis, Missouri-based health system that operates in 21 states and the District of Columbia, achieved a 72.5% increase in urgent care online visits scheduled and 100,000 additional visits in one year after implementing Intelligent Scheduling.

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“Month over month, we’re hitting new records—and our total number of appointments have doubled over the past year. In May (2019) alone, more than 23,000 appointments were scheduled online, matching the activity level achieved in December with cold and flu season —and it exceeds our fall performance by more than 20%.”

— Nick Ragone, Executive Vice President and Chief Marketing and Communications Officer, Ascension

Modernizing Patient Engagement, Maximizing Patient Outcomes.

Carenet offers the most comprehensive patient engagement platform in the industry. We are the only provider that seamlessly combines both voice and digital channels to provide the modern experience healthcare consumers want while solving complex challenges to patient access, action, and adherence.