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Stericycle Intelligent Scheduling, our appointment scheduling solution, helped St. Luke’s Women’s Center attract new patients, retain existing ones, and reduce staff burden — improving access to mammography screenings with the convenience and ease of online scheduling.

Problem icon

The team at St. Luke’s Women’s Center needed a better way to manage their mammography appointment scheduling.

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St. Luke’s offers an expansive array of breast care and women’s services.

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The Women’s Center’s successful community outreach resulted in an increased demand for screenings.

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St. Luke’s front desk staff were answering higher volumes of inbound calls to schedule appointments and needed a better appointment scheduling solution.

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Multiple mammography sites and growing patient populations required a new way to manage the Women’s Center’s appointment scheduling.

the solutionn

St. Luke’s introduced Stericycle Intelligent Scheduling for mammography services.

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The HIPAA compliant, self-scheduling solution provided patients with a convenient way to schedule their mammography screening appointments, 24 hours a day, 7 days a week.

the result

Stericycle’s appointment scheduling solution has helped to increase patient satisfaction because of its flexibility and 24/7 availability.

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97% of St. Luke’s Women’s Health patients said they would recommend online scheduling.

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50% of St. Luke’s screening mammograms are now scheduled through the Stericycle Intelligent Scheduling.

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40% of patients using online scheduling were identified as new to the St. Luke’s system.

 

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