Telemedicine and virtual visits increased significantly in 2020; did consumer preferences change as well?
Health systems had more to communicate to patients than ever due to COVID-19; was it enough for consumers?
The stresses of 2020 led many to seek mental health services; how does this impact the patient journey?
Stericycle’s inaugural U.S. Consumer Trends in Patient Engagement Survey asked more than 500 consumers across all 50 states questions to better understand their healthcare experiences in 2020 and the impact of COVID-19 on those experiences. The 20-minute survey was conducted primarily with outbound calls (68%) and online surveys (32%) during November 2020, a pivotal moment in time when consumers across the country were faced with unprecedented challenges related to the global COVID-19 pandemic.