Modern Patient Engagement Strategies for Every Interaction

Patient Engagement Platform: Impact to Patients, Staff, and Health System

40% lower readmission rates

40% lower readmission rates


Increased patient satisfaction

up-graph-lignt-blue72.5% increase in online schedule utilization

72.5% increase in online schedule utilization


Operational efficiency

60% decrease in no-show rate

60% decrease in no-show rate


Brand equity

White glove experience

White glove experience

Our Awards

Hundreds of leading healthcare organizations trust Stericycle Communication Solutions to deliver a frictionless patient experience.

christus health

“The CHRISTUS Health Associate Wellbeing Check-in Program wouldn’t be possible without Stericycle who was able to think creatively and take a risk with us.”

George Avila, System Vice President, Mission Integration, CHRISTUS Health

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st lukes hospital

“Stericycle online scheduling helps patients find an appointment at a location and time that is convenient for them whether they are an existing patient or new to the system.”

Sue Lindenbusch, Executive Director, St. Luke’s Cancer Center

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“Sending our call center calls to Stericycle team freed up our front desk staff and allowed them to focus on more complex scheduling issues and spend more time with patients in the office.”

Director of Clinical Operations and Informatics- Large Academic Health System

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“Stericycle offered GBMC an easy-to-use text messaging system that had us communicating with almost 50,000 patients very quickly as we fully reopened with new safety measures in place during the COVID-19 pandemic.”

Gregory Shaffer, Director of Marketing and Government Relations, GBMC

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oniline patient scheduling solution screenshot

Online Patient Scheduling

Our HIPAA-compliant patient scheduling solution is simple and convenient for patients to use while delivering the power, flexibility and scalability growing health systems need.

Schedule across any venue of care

Robust physician search

Enhanced filtering

SEO optimizations

Professional live voice scheduling

API capabilities for complete control over the patient experience

CDC compliant vaccine reporting options

Deep branding customization

Multilingual support

Reporting and analytics

Explore Patient Scheduling
patient reminders

Patient Reminders

Reduce no-shows, increase patient loyalty, grow revenue, and improve health outcomes through a combination of automated patient appointment reminders with messaging and live voice interactions.

Tailored patient communications-automated text, email, professional recorded voice, and live agent messages

Appointment itinerary to bundle multiple reminders

Natural language processing for automated patient replies

Interactive texting

Warm transfer

Multilingual support

Reporting and analytics

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IQ Classes

Class and Event Registration

Simplify registration and meet patient expectations with the class and event management system built to engage patients in their healthcare.

Self-register for classes and events online or by phone with live voice registration

Deep branding customization

Enhanced filtering

Take payments online or through a live agent

Cross promote events and classes to patients

Email and text reminders

API and integrations

Reporting and analytics

streamline patient engagement

Streamline Patient Engagement at Every Interaction

Stericycle’s patient-centric approach can further engage patients at every point:

Referral management

COVID-19 solutions

Preventative care updates and reminders

Clinical trial recruitment and retention

PCP recapture

Reputation management

ED patient navigation support

Health risk assessment conversions

Safe and Secure EHR Integrations

Discover EHR Integrations

What does patient engagement mean in healthcare, and why is it increasingly important?

A growing body of research has demonstrated that when patients are actively involved in their own healthcare decision making, they not only tend to have better outcomes, but also makes the process more efficient and lower cost. “Patient engagement” refers to this process of providers and patients working together to improve health outcomes.


Contact us today to learn more .