Following a visit to the emergency department, patients are often overwhelmed and confused by their diagnosis and post-discharge instructions. In fact, among outbound calls to discharged patients, Stericycle found that 90% had serious questions about their healthcare.
When patients fail to grasp their care regimen, they may be readmitted for avoidable reasons – costing hospitals billions of dollars. According to data from the Centers for Medicare & Medicaid Services (CMS), hospitals spend approximately $17 billion annually on preventable readmissions.
Merging personalized care with digital reporting and tracking, Stericycle Post-Discharge Services (PDS) helps hospitals optimize patient outcomes while minimizing spending on unnecessary visits. Immediately following discharge, Stericycle connects patients with live support to address questions and concerns – ultimately reducing readmissions, increasing attendance at follow-up appointments, and improving HCAHPS scores and health outcomes.
Connect with patients or caregivers within 24 to 48 hours of discharge and after scheduled follow-up appointment.
Send automated emails, texts, and pre-recorded messages based on patient profiles.
Route calls to clinical or non-clinical teams based on how patients respond to customized survey prompts.
Registered nurses connect with patients to ensure they understand post-discharge instructions, medication administration, and care plans.
Monitor patient medications, including drug name, dosage, frequency, and route to help pharmacists evaluate patients’ current prescriptions for adverse effects.
Enable real-time escalation whenever a critical question or matter arises by connecting patients with clinical agents who can quickly access emergency medical services if necessary.
Create plans by department, floor, provider, or patient population type. Integrate with Stericycle’s Communication and Reminder solutions to customize cadence, channel, content, and context.
Capture trend information by category, measure care initiatives, share patient feedback, and escalate patient needs in real-time from a secure online portal.
Access helpful reports, including patient contact statistics, survey summary reports, and patient-specific data.
Prior to discharge, a patient schedules a post-discharge follow-up call with a Stericycle nurse. (If a patient does NOT schedule within 24-72 hours, a Stericycle post-discharge representative calls to set it up.)
24-72 hours after discharge, the health system provides Stericycle with the patient’s discharge file.
A Stericycle nurse calls the patient and asks a series of follow-up questions, documenting their responses.
After their post-discharge call, the patient is sent daily texts up to 30 days after discharge with questions about their health status.
If the patient indicates they are experiencing complications, a Stericycle nurse follows up within four hours to help.
If a patient skips their follow-up appointment, a Stericycle nursecalls to check in.
Offering the most comprehensive patient engagement platform in the industry, Stericycle seamlessly merges interactive care with digital tools to provide a modern healthcare experience for both patients and providers. Stericycle Post-Discharge Services (PDS) empower you to improve patient outcomes, reduce financial penalties, maximize revenues, and minimize readmissions by providing proactive follow-up care.