Following a visit to the emergency department, patients are often overwhelmed and confused by their diagnosis and post-discharge instructions. In fact, among outbound calls to discharged patients, Carenet found that 90% had serious questions about their healthcare.
When patients fail to grasp their care regimen, they may be readmitted for avoidable reasons – costing hospitals billions of dollars. According to data from the Centers for Medicare & Medicaid Services (CMS), hospitals spend approximately $17 billion annually on preventable readmissions.
Merging personalized care with digital reporting and tracking, Carenet Post-Discharge Services (PDS) helps hospitals optimize patient outcomes while minimizing spending on unnecessary visits. Immediately following discharge, Carenet connects patients with live support to address questions and concerns – ultimately reducing readmissions, increasing attendance at follow-up appointments, and improving HCAHPS scores and health outcomes.
Bring convenience, speed, and scalability to your early outreach work, while reducing your staff’s workload, freeing them for higher value activities.
Connect patients with clinical or non-clinical agent within 24 to 48 hours of discharge, gauging compliance and identifying patients who need additional attention.
Provide real-time escalation when a critical question or matter arises.
Increase patient satisfaction scores, optimize reimbursements, and reduce CMS penalties.
