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3 Benefits Of Using Natural Language
Processing In Patient Outreach

... AI enables a machine response in real-time to the most frequently asked questions to meet the growing needs of patient outreach...

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Integrating New Processes in Order to Relay Health Information More Accurately to Patients in Health Systems, Plans

What are some of the major challenges in communicating with patients across various demographics and needs ...

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USE CASES

Optimize patient outreach and communication in the channel that drives patient action.

remindeers

Automated Reminders

Reduce no-shows with personalized reminders for appointments, classes, events, bill payment, and more.

info sharing

Information Sharing

Use text short codes to share helpful information with patients and families during the hospital stay such as cafeteria menu, visiting hours, navigation, and more.

message broadcast

Message Broadcast

Easily send push notifications and alerts to a larger group of patients for weather closures, road construction, operational hours updates, and more.

promotions

Patient Marketing

Share news and important promotions such as new classes, events, annual flu shot availability, and more.

employee communications

Employee Communications

Engage team members and potential new talent through regular updates and proactive outreach for orientation, schedules, emergency planning, and more.

hipaa-compliant

Visit Instructions

Prepare patients with visit instructions before arrival to ensure a successful appointment that doesn’t need to be rescheduled.

patient wellness communications

Patient Wellness Communications

Manage patient population health and measure patients’ physical and mental states, as well as proactively send health messages for physicals, follow-up appointments, and tests.

referral management

Referral Management

Call, text, or email patients to let them know that they’ve been referred to your office and encourage them to schedule their appointment.

virtual waiting rooms

Virtual Waiting Rooms

Promote social distancing for patients on arrival while keeping patients and providers connected throughout the visit with interactive texting and short code replies.

preventative-care

Preventative Care Reminders

Remind patients of the next step in their care journey with preventative care messaging and text links to schedule online.

piggybank-seagreen

Patient Balance Notifications

Automatically remind patients of outstanding payments or past due balances with quick links to pay online or call the finance department.

post-discharge

Patient Satisfaction Surveys

Capture post-visit patient experience to improve processes and boost satisfaction.

Send yourself a one page overview of our Communication & Reminders patient  outreach solution.
FEATURES
tailored patient communications

Tailored Patient Outreach

Customize your communications based on demographics, medical history, patient preference, appointment type, location, cost, and more.

nlp

Natural Language Processing

AI-powered automated patient communications interpret what patients are asking and reply in real-time to reduce staff workload.

appointment-itinerary

Appointment Itineraries

Bundle multiple upcoming reminders into a single communication to prevent message overload.

multilingual-en-es

Multilingual Support

Communicate with patients in their preferred language to improve patient satisfaction and adherence.

Icon__Texting - Mint - EDITED

Interactive Texting

Keep patients and providers connected throughout the care journey with interactive texting through text replies (‘C’ to confirm, ‘R’ to reschedule, etc.), outbound IVR, and short code replies.

sms-light-blue

Automated SMS Messaging

24/7 interactive patient outreach and messaging that responds to patient inquiries in real-time, providing faster response time with intelligence built on years of patient interaction data.

sched-call-center

Pre-Emptive Failover

Determine whether a phone number is SMS capable and switch to other channels prior to failed attempt.

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Broadcast Messaging

Communicate important information such as weather-related delays, doctor unavailability, and wellness initiatives to large audiences quickly. 

epic-integration

Multi-Channel Communication

Engage patients and boost satisfaction across multiple channels with interactive voice reminders, email, and text messages.

online=patient-self-sched

Suppress On Confirm

Increase patient satisfaction by stopping reminder messaging once a patient confirms their appointment details.

stopwatch-lightblue

Rapid Retry on Busy

If our system hits a busy signal it will continue to call the patient until a connection is made.

telehealth-sched

Live Voice Support

Warm transfer to an internal call center or a Stericycle agent.

Watch: A brief Message Broadcast Demo
PATIENT OUTREACH RESOURCES
Solution Guide
patient outreach solution guide cover image

Learn 11 ways to use our Communication & Reminders patient outreach solution to boost patient action and adherence.

Download our Communication & Reminders patient outreach solution guide.

eBook
patient adherence during a pademic ebook cover image

Encourage patients to engage in their health throughout the patient journey.

Read our Patient Adherence During A Pandemic eBook.

eBook
telehealth strategy ebook cover image

Patient outreach is an important part of a successful telehealth strategy.

Learn more in our Ten Telehealth Best Practices eBook.

 
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